Chat room issues?

[1992casey]

I'm getting the error now, too--in two browsers. I paged James.

[1992casey]

It appears as if the chat room issue that applied to some members last night may have been resolved. For those who had trouble, it might pay if they could try accessing the room sometime during the day, then reporting back to this thread. That way, we have a better chance to track down James before the game starts.

 

As it often does the trick, the cache and cookie clearing suggestion is still a very good first step if you're having trouble accessing the room and you see others are chatting. It tends to resolve several issues. If you're using Internet Explorer, the cache is called Temporary Internet Files.

[bball123h2]

I just tried to get in, and was successful. Thanks!

[jason21nl]

I'm getting the wrong password message when trying to get into the chat room. I have done the things suggested previously in the thread. Anything else I can try?

[1992casey]

Jason, I sent you a PM, and I paged James.

[1992casey]

Update: James has responded and I've sent him your username.

[jason21nl]

wow, he is pretty quick. I sent you a message, just saying I was able to get into the test chat room

[hawing]

I'm back to being 'wrong password-ed'. However, I can only stay a short while today (the people who are using our driveway for the Badger game want us to join them for supper first), so I'm not sure it's worth paging ransom just for me.

[1992casey]

James was in and out of the room, but I missed him. (I'd have seen the dark screen had he IMed me.) We've been exchanging e-mails, anyway, so I tossed your name in. http://forum.brewerfan.net/images/smilies/smile.gif

[WINDY SHRIMP]

It says "wrong password!" even though I'm logged in

[1992casey]

James has been working on this for an hour. I'll pass your name along.

[jason21nl]

I still can't get into the chat

[1992casey]

Since there are only two people chatting, and one of them is apparently away from his computer, I'm going to try making a new chat room.

[1992casey]

The new room is up. Maybe that will help. Or maybe it won't. http://forum.brewerfan.net/images/smilies/frown.gif

 

Make sure the main forum page is reloaded before accessing; the old link location doesn't exist anymore.

[hawing]

I appreciate the effort, casey, but it is still not working for me.

 

I am taking this as a sign from above to go back to doing something else while I listen to the game. I already got a couple of rooms cleaned downstairs, which is actually a good thing.

[jason21nl]

yeah, its not working for me either. i have tried everything, different browers, chaning my password..oh well

[mothershipconnection]

I can't get in. I keep getting the "wrong password" message, which has never happened to me before.

[1992casey]

Replacing the room is supposed to be "the" fix for this, but it obviously doesn't help. If it did, one of the admins could create a new room every time this issue popped up. It's about five mouse clicks and a copy/paste to do that.

 

The problem on James' end is that he hasn't been able to replicate the problem. That seems weird as he's spending a lot of time running around Yuku attempting to fix chat rooms other than ours. You'd think at least one room would fail to allow him in.

 

All I've been able to observe is that the issue occurs on a completely random basis. It hits admins, mods, and members equally. Heck, James "promoted" jason21nl to chat room moderator for a couple of hours yesterday. It made no difference.

 

James did mention the other night that an upgrade from the same vendor is forthcoming, but he didn't give a timetable, and I didn't get a chance to ask while he was in the room.

 

Again, for other issues, clearing your cookies and cache does seem to help.

[windiv07]

I've tried all of the above, Casey, and to no avail. The room shows me as a defunct ez-board identity (along with the 'wrong password' message) I have not used in over 5 years (with the same email address as I use now) with a '.e' tacked on the end of it. I suppose that if there were some way for me to go to Yuku and completely wipe the old identity out, that might help. But I don't have a clue how to do even that. In the meantime, I'm locked out too and have been since Thursday.

[hawing]

The problem is not on your end, windiv, so don't go changing your personal Yuku settings just for the chat.

 

Yuku has been using a third-party piece of software for the chat, which has not been satisfactory for anyone. They are aware of the difficulties experienced here and on other forums, and I believe are seeking either upgrades or alternatives.

[bball123h2]

Once again, I am getting wrong password error messages.... hopefully this doesn't mean I actually have to pay attention to SQL class.

[Menotti80]

cant get in once again...

 

grrrr

[2hoophead]

Just a bad experience tonight with you tonight.

[Brian the Automator]

I asked you to decrease your font size, and you told me to pay for your Lasik, so I booted you. Maybe it's OK to taunt the mods on other sites, but I don't have time for it.

[iluvlamp]

Casey booted me for no reason at all. I didn't say anything wrong. I was there and then I wasn't. Couldn't find him on the user list so I am typing here. Junk.