For those with DirecTV

[brewmann04]

this Was My Email Response to My Question and not holding out Hope.

 

Thanks for writing about Fox Sports Wisconsin. First, I want to thank you for being with us since 2001. I just wanted you to know that we appreciate your business.

 

Moving on with your concern, I understand that you want to get the Brewers game. As you know, we don't carry Fox Sports Wisconsin right now and we don?t currently have plans to add it to our lineup.

 

However, we often add programming based on customer requests, and I have forwarded your request to DIRECTV management.

 

In addition, whenever we add channels to our lineup, we release a statement to the press, so keep an eye on the news to find out about the newest channels or visit our website at directv.com/pr.

 

Furthermore, you may also check MASN or Mid-Atlantic Sports Network on channel 626. You can find out when any specific program or sporting event is on DIRECTV by using the online program guide on our web site. You?ll find the program guide at directv.com by clicking on the TV Listings button on the left hand side of the page. The guide can be searched by specific time, by using keywords or by show type. In addition you can click on ?Edit Preferences? and personalize your guide to include information specific to your programming package and create a favorite channels list.

 

You can also find out what's on your DIRECTV System each day by subscribing to ACCESS DIRECTV, the official printed entertainment-programming magazine of DIRECTV. With more than 300 pages of information each month, ACCESS DIRECTV features an easy-to-read grid format that covers each day of DIRECTV programming. ACCESS DIRECTV also has a daily highlights page and separate movie and sports listings. For more information, visit our web site at DIRECTV.com/Gu

[FirkinBucky]

Keep emailing. My latest response:

Quote:

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Thanks for writing about FSN Wisconsin. I see that you've been with DIRECTV for a while and we recognize you as a valued and loyal customer. As you know, we don't carry FSN Wisconsin in HD and other HD channels right now and we don?t currently have plans to add it to our lineup.

 

However, we often add programming based on customer requests, and I have forwarded your request to DIRECTV management. In addition, whenever we add channels to our lineup, we release a statement to the press, so keep an eye on the news to find out about the newest channels or visit our website at directv.com/pr.

 

We?ve been working hard to expand our HD lineup and we plan to add many of the most popular networks in HD before the end of 2007. The new HD channels will include favorites like: A&E, Animal Planet, Bravo, Cartoon Network, CNN, The Discovery Channel, Food Network, FX, HGTV, MTV, National Geographic, NFL Network, The Science Channel, SciFi Channel, Speed, Starz, TBS, The History Channel, The Weather Channel and USA Network. In addition, we?ll be expanding our HD sports coverage, movies and local channel coverage.

 

For more information see our press release at phx.corporate-ir.net/phoe...ighlight=.

 

The details for these new channels are still being worked out, so I can?t provide you any more information than what?s been released right now. I would recommend staying tuned to directv.com/hd for the latest news as soon as it?s available.

 

Thanks again for writing and stay tuned to DIRECTV.com for the latest news and information about our service.

 

Sincerely,

 

Perrelyn K

DIRECTV Customer Service

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[jimmyjeromehardy7]

I decided to try as well here is the reply I got...

 

Thanks for writing about FSN Wisconsin. In review of your DIRECTV account, I found that you have been with us since 2002. We want you to know we appreciate the loyalty you have demonstrated.

 

At this time, FSN Wisconsin on channel 642 is an alternate channel which offers overflow Wisconsin games. Let me inform you that alternate channels occasionally provide additional game coverage for ESPN, ESPN2 or RSNs (or CBS college basketball).

Please understand that you can't subscribe to these channels because the alternate channels are only viewable while the game is in progress. Here's how it works - If more than one professional game of the same sport is played at the same time on the same channel, an alternate channel may open up and carry one of the games. See examples:

 

Game: Time: Broadcast Channel: Channel Number:

Twins @ Royals 8PM ET FSN North 641

Cardinals @ Brewers 8PM ET FSN Wisconsin 642 (alternate)

 

I hope this information has been helpful. Thanks again for writing and stay tuned to directv.com for information about our service.

 

Sincerely,

 

Gracy A.

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Thanks, it would have been just as informative if she told me how the power button the my tv works. I guess if we keep emailing they will correct it just to stop us.

[jhart05]

Quote:

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I hope this information has been helpful.

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To DirecTV:

 

Ummm, yeah, no your information is not helpful.

 

You keep missing the point. We understand what your current policy is with the progamming on these two channels. What you don't understand is that we are missing other programs that are designated for Wisconsin because for some reason you think we would rather see these same types of programs about Minnesota teams.

 

Case in point. The Brewers Game Track last night, we did not get because of your stupid policy. Instead we got a blacked out Twins-Yankees game.

 

 

I wrote them yet another angry email last night about this.

[jhart05]

By the way...

 

I have continued to email them daily. I think they have noticed this because they have stopped emailing me back.

[jhart05]

I decided to call, and try to talk to someone in programming.

 

Let's see if I can get past the "first line of defense".

 

 

EDIT:

 

Nope couldn't get past the first person. Same old response. You live in this zip code so you get this channel. She said to try mailing a letter to the general customer service address.

 

I'm very close to going back to cable and just buying a TiVo box. TiVo is really the only thing DirecTV has going for it IMO.

[FirkinBucky]

Keep the faith. DirecTV is a far superior product. I have the HR-20 HD DVR and love it. I've always been a big Tivo fan, but this offers even more. Plus, the new satellite is being launched today which will bring a crapload of new HD channels in the next few months including the Big Ten Channel and ton of HD RSNs--which needs to include FSN Wisconsin.